Service / Repair Orders

Create a standard, trade-in, internal or assembly Service Orders		PRM SE	PRM
	Create a standard, trade-in, internal, or assembly Service Order
	Create quotes and change back to a Service or invoice at any time
Fast & sophisticated search & filter options: by name, date, order number, Serial etc
	Search and view Service Orders by customer name, order number, or tag number
	Search and view Service Orders by serial number, make, model, year, and mileage
	Search and view Service Order history by customer, serial number, item number, and date range
Set service order status, add comments & contact notes
	Service Order status inquiry
	Add/view comments for each Service Order
	Specify when customer was called for pickup (Shows first notified and last notified)
Track & monitor warranty claims, with form printing
	Warranty claim tracking
	Warranty form printing
	Include warranty and non-warranty items on same order
Schedule and track repair jobs with an integrated calendar & technician clock in/out
	Schedule and track repair jobs with an integrated calendar
	Allow technicians to clock in/out creating a time record for each Service Order with an integrated time clock
	Print thermal static stickers (apply to product for service reminders)
	Allow multiple technicians per invoice
	Print work authorization forms, with place for customer signature
	Interface with inventory system to allocate inventory on the creation of a Service Order invoice

Key:

	Standard Feature Included		Feature not Included
	Service Module feature		Quotes Module feature		Contract Pricing Module feature
	Consignment Module feature		Multi-Site Module feature