Service / Repair Orders

Create a standard, trade-in, internal or assembly Service Orders  PRM SE PRM
  Create a standard, trade-in, internal, or assembly Service Order
  Create quotes and change back to a Service or invoice at any time
Fast & sophisticated search & filter options: by name, date, order number, Serial etc    
  Search and view Service Orders by customer name, order number, or tag number
  Search and view Service Orders by serial number, make, model, year, and mileage
  Search and view Service Order history by customer, serial number, item number, and date range
Set service order status, add comments & contact notes    
  Service Order status inquiry
  Add/view comments for each Service Order
  Specify when customer was called for pickup (Shows first notified and last notified)
Track & monitor warranty claims, with form printing    
  Warranty claim tracking
  Warranty form printing
  Include warranty and non-warranty items on same order
Schedule and track repair jobs with an integrated calendar & technician clock in/out    
  Schedule and track repair jobs with an integrated calendar
  Allow technicians to clock in/out creating a time record for each Service Order with an integrated time clock
  Print thermal static stickers (apply to product for service reminders)
  Allow multiple technicians per invoice
  Print work authorization forms, with place for customer signature
  Interface with inventory system to allocate inventory on the creation of a Service Order invoice




Key:

Standard Feature Included

Feature not Included    
Service Module feature Quotes Module feature Contract Pricing Module feature
Consignment Module feature Multi-Site Module feature